This Privacy Policy explains how DramaChill, a service operated by MM Holdings ("DramaChill", "we", "us", or "our"), collects, uses, and shares information when you use our websites, applications, and streaming services (the "Service"). By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
We collect the following categories of information:
| Category | Examples |
|---|---|
| Account information | Email address, password (stored in hashed form), and account settings. |
| Payment information | Membership tier and billing status. Card payments are processed by our payment processor (Stripe); we do not collect or store your full card number. |
| Usage & viewing data | Titles and episodes viewed, watch progress, watchlist, unlocks, and interactions with the Service. |
| Device & log data | IP address, browser/device type, operating system, identifiers, and diagnostic logs. |
| Communications | Messages you send us (e.g., support requests) and email engagement. |
We use cookies, browser local storage, and similar technologies to keep you signed in, remember preferences, operate the Service, and measure performance and advertising. You can control cookies through your browser settings; disabling them may affect functionality such as staying signed in.
Free and Weekly Basic viewers may see advertisements. We may work with third-party advertising and mediation partners that use device identifiers, cookies, and similar technologies to serve and measure ads, including rewarded video ads. These partners may collect information about your interactions with ads and, in some cases, across other apps and sites. Where required, we will provide additional disclosures and choices (such as opt-outs). Weekly VIP members do not see advertisements.
We do not sell your personal information for money. We share information in these limited circumstances:
We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
We use reasonable technical and organizational measures designed to protect your information. Passwords are stored in hashed form and card numbers are handled by our PCI-compliant payment processor. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Depending on where you live (for example, under the GDPR or U.S. state privacy laws such as the CCPA/CPRA), you may have rights to access, correct, delete, or port your personal information, to opt out of certain sharing or targeted advertising, and to withdraw consent. You can manage core account information from your settings, and you may exercise other rights by contacting us at support@dramachill.com. We will not discriminate against you for exercising these rights.
The Service is intended for adults 18 and older and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
We operate in the United States and may process and store information in the United States and other countries. By using the Service, you understand that your information may be transferred to and processed in jurisdictions that may have different data-protection laws than your own.
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
If you have questions about this Privacy Policy or our data practices, contact us at support@dramachill.com.
